Important Paper Hotel Management
1. You are a sincere and dedicated manager in a reputed 5-star hotel. You have been ap- pointed as the chief manager of the Guwahati branch which needs to be developed. Your salary has been hiked but still :
A. you crib for limited resources and try to convince the superior to- send somebody else instead of you
B. you accept another offer and leave the job
C. you accept the challenge and go ahead with the project
D. you give it as hot for two months and see how it goes
Ans (c)
2. Suppose you are the manager and one of your subordinates is not working satisfactorily. How would you approach him ?
A. Send him an e-mail pointing out his perfor- mance
B. Call him to your room and explain the situ- ation .
C. Hold a meeting of all the group members and discuss what is to be done
D. Give him an ultimatum to improve his per- formance or else he will get the pink slip
Ans (b)
3. You are in the middle of an important dinner party when the waiter spills hot soup all over the boss lap. How would you cope ?
A. You pour the entire contents of a jug of water over his lap, explaining that your prompt action will prevent burns, and then lay out a change of clothes in the guest bedroom and return to the party while the boss changes
B. You dab frantically at the ruined outfit with a napkin while screaming at the waiter
C. Arrange for the first aid and make arrange- ments to rush him or her off to the hospital
D. You panic and start shouting on the waiter
Ans (c)
4. You are the manager of the department. You get to know that one of the subordinates is having a problem with his family, since his father is supposed to undergo bypass surgery. But at the same time the subordinate is very important for the current project which you have undertaken. The subordinate wants two- weeks leave. What would you do ?
A. Not empathize with the employee‘s situa- tion and ask him to stay
B. Transfer the work to some other employee of similar calibre
C. Get an extension for the project to be submit- ted as the employee is very efficient and you can't trust anyone else
D. Give him your support by assuring him that his work will be looked after
Ans (b)
5. You are a team leader and you are supposed to hold a convention of HR issues. But your team members are unable to get adequate sponsorship :
A. You tell them things can work out like this and cancel the event
BQ You postpone it for another day and give them some more time
C. You try and motivate them that they can do it
D. You put in your money and hold the event as scheduled
Ans (b)
6. You are facing a problem working in the style your boss has asked you to do. You feel like modifying the plan and act according to your style :
A. You e-mail your boss and tell him that you want to work in your own style
B. You directly talk to him and explain the situation
C. You don't think that he will get convinced
D. You ignore it and move ahead as it is
Ans (b)
7. You went on a leave for three days. After join-ing duties you are supposed to finish the pending jobs. Suddenly your boss assigns you a task that was supposed to be finished within ten days, but due to shortage of time it is to be done in seven days. You feel :
A. like you are stuck in a complicated situation
B. like taking another long leave
C. enthusiastic and energetic
D. like taking the challenge in your stride
Ans (d)
8. You have worked hard on an idea which you believe would be a breakthrough. But the pre- sensation does not go as you had hoped it would. You :
A. feel like a loser
B. take this as a learning experience and con- vince yourself that you would do better the next time
C. break down and get all the emotional
D. ignore all the suggestions and believes that you were correct
Ans (b)
9. You have a Powerpoint presentation to make today and the hard disk of your computer has crashed and you don't have a power back-up and your presentation is after four hours :
A. You cancel the presentation
B. You utilize the four hours and make a fresh Powerpoint presentation
C. You change the mode of the presentation
D. You start panicking and don't know what to do
Ans (c)
10. To understand how employees really feel about things, the supervisor should :
A. arrange for informal private interviews with each employee
B. keep objective records of things that reflect their feelings like production, suggestions and complaints
C. notice their reactions to the orders and the works given to them
D. maintain a frank, informal, give and take relationship with them.
Ans (b)
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