Question Paper NCHMCT - JEE
1. What will be your response to an angry customer who wants to see the senior manager with a complaint ?
(a) You would be patient and try to cool him down.
(b) Tell him it is very difficult to see the manager.
(c ) Talk to him yourself.
(d) Try to solve him problem by consulting seniors.
Ans. D
2. If you are transferred to a place you do not like, you would
(a) forget about your choice and work whole - heartedly.
(b) try your best to get transferred to your favourite place.
(c ) not take interest in work.
(d) take long leave .
Ans. A
3. The responsibility of hospitality of the guest or looking after their smooth and enjoyable stay in hotel lies on the shoulders pf
(a) General Manager
(b) Guest Relations Executive
(c ) Floor Supervisor
(d) Front Office Manager
Ans. B
4. If on a tough day , you are the only person available to handle the customer , you should
(a) just do your part of the work.
(b) try and work to the maximum of your ability to satisfy customers.
(c ) take leave and go back home.
(d) ask for additional help from the boss.
Ans. B
5. You see some smoke coming out of the building of your office and come to know that there is fire somewhere . First of all you would
(a) go out of the building without considering the consequences thereof .
(b) make a noise and inform all.
(c ) phone the fire brigade in no time.
(d ) first use the fire -fighting equipment or do something else to extinguish the fire.
Ans. D
6. Public dealings require
(a) quick decisions
(b) good listening
(c ) politeness
(d) punctuality
Ans. C
7. Which of the following statements reflects your option about yourself?
(a) I am not certain of my self-confidence.
(b) I am even today as confident as before.
(c ) My self-confidence is declining day-by-day.
(d) I have never been self-confident at all.
Ans. B
8. You are perplexed and find yourself in a fix when you are asked to
(a) speak something from the stage.
(b) do as other do.
(c )listen and argue.
(d) be among strangers.
Ans. A
9. What would you do if you get late in the morning due to bus timings ?
(a) Let it be as it is.
(b) Take the consent of management .
(c ) Do not do anything.
(d) Make some alternative arrangement .
Ans. D
10. If you are wrongly accused of something, you would
(a) not even try to rebut the accusation , as it would be of no use.
(b) be able to convince others of your innocence easily.
(c ) try to convince others, but without any hope of doing so.
(d) try your best to convince others and hope that you succeed .
Ans. B
For More Question Paper NCHMCT - JEE - Click Here