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DAV School Front Office Assistant / Receptionist Exam - English

Duration: 90 Β· Questions: 55 Β· Max Marks: 55 Β· Language: 3

View DAV School Front Office Assistant / Receptionist 2026 Exam Page

Verbal & Non-Verbal Reasoning

1
How many such pairs of letters are there in the word ‘CLEANLINESS’ each of the which has as many letters between them in the word as they have in the English alphabet, in the same sequence?
  1. A.Two
  2. B.Three
  3. C.Five
  4. D.Four
  5. E.None of these
2
Team A has scored more goals than Team B
Team C has scored fewer goals than Team B
Team A has scored fewer goals than Team C .
If the first two statements are true, the third statement is
  1. A.True
  2. B.False
  3. C.Uncertain
  4. D.None
3
If it is possible to make only one meaningful word with the second, the third, the sixth and the eight letters of the word FRAGMENT using each only once, which of the following will be the third letter of that word ? If no such word can be formed, give ‘X’ as the answer and if more than one such word can be formed, give ‘Y’ as the answer.
  1. A.A
  2. B.E
  3. C.T
  4. D.X
  5. E.Y
4
How many such letters are there in the word ORIENTAL each of which is as far away from the beginning of the word as when they are arranged alphabetically?
  1. A.None            
  2. B.One         
  3. C.Two       
  4. D.Three        
  5. E.More than three
5
What is the next number in the series: 2, 4, 6, 8, ?
  1. A.9
  2. B.11
  3. C.10
  4. D.12
6
What comes next in the series: A, B, C, D, ?
  1. A.F
  2. B.E
  3. C.G
  4. D.H
7
What is the missing number in the series: 1, 4, 9, 16, ?
  1. A.20
  2. B.36
  3. C.30
  4. D.25
8
What follows in the series: 3, 6, 9, 12, ?
  1. A.13
  2. B.15
  3. C.14
  4. D.16
9
What is the next term in the series: J, F, M, A, ?
  1. A.M
  2. B.J
  3. C.S
  4. D.O
10
What comes next: 5, 10, 15, 20, ?
  1. A.25
  2. B.30
  3. C.35
  4. D.40
11
What is the missing letter: A, C, E, G, ?
  1. A.H
  2. B.J
  3. C.I
  4. D.K

Main Subject paper

1
What is the primary role of a receptionist in a school front office?
  1. A.Teaching students
  2. B.Managing finances
  3. C.Conducting exams
  4. D.Greeting visitors and handling enquiries
2
Which of the following is a key duty of a front office assistant?
  1. A.Handling visitor appointments and enquiries
  2. B.Maintaining classroom discipline
  3. C.Preparing lesson plans
  4. D.Supervising teachers
3
A receptionist must maintain records of:
  1. A.Staff salaries
  2. B.Student attendance only
  3. C.Visitor logs and appointment registers
  4. D.Cafeteria menus
4
When a visitor arrives, the receptionist should:
  1. A.Ask them to wait outside indefinitely
  2. B.Ignore them if busy
  3. C.Refer them directly to the principal without registration
  4. D.Greet them politely and register their visit
5
Which of the following demonstrates good telephone manners?
  1. A.Answering the phone abruptly
  2. B.Using polite greetings and clear communication
  3. C.Placing the caller on hold without notice
  4. D.Speaking in a loud tone
6
Appointment registers are maintained to:
  1. A.Keep track of school holidays
  2. B.Record visitor appointments and meetings
  3. C.Store staff salaries
  4. D.Monitor student behavior
7
Which of the following is a responsibility of a front office assistant?
  1. A.Conducting staff training
  2. B.Managing library books
  3. C.Teaching computer science
  4. D.Coordinating between staff, parents, and management
8
A receptionist should handle enquiries:
  1. A.By redirecting to other staff without information
  2. B.Only if convenient
  3. C.Politely and efficiently
  4. D.By ignoring
9
Public relations in a school front office primarily involves:
  1. A.Organizing sports events
  2. B.Managing school finances
  3. C.Conducting classes
  4. D.Maintaining a positive image and communication with visitors
10
What should a receptionist do when a visitor complains about a delay?
  1. A.Ignore the complaint
  2. B.Ask the visitor to come back later
  3. C.Blame another staff member
  4. D.Respond politely and assist in resolving the issue
11
Handling multiple phone calls at once requires:
  1. A.Efficient multitasking and prioritization
  2. B.Ignoring some calls
  3. C.Taking notes but not responding
  4. D.Transferring all calls to another staff
12
Visitor logs are important because they:
  1. A.Track financial transactions
  2. B.Replace appointment registers
  3. C.Help in security and future reference
  4. D.Record student attendance
13
Which skill is most important for a receptionist?
  1. A.Cooking skills
  2. B.Communication and interpersonal skills
  3. C.Sports skills
  4. D.Driving skills
14
When a visitor arrives for an appointment, the receptionist should:
  1. A.Ignore the visitor if busy
  2. B.Ask the visitor to leave
  3. C.Verify the appointment and inform the concerned staff
  4. D.Directly send them to the principal
15
Coordination between staff and management is necessary for:
  1. A.Preparing lesson plans
  2. B.Conducting examinations
  3. C.Hiring teachers
  4. D.Smooth school operations
16
Which record is maintained to track all visitors?
  1. A.Student register
  2. B.Visitor log
  3. C.Salary register
  4. D.Library register
17
Good public relations require:
  1. A.Clear communication and politeness
  2. B.Ignoring visitors
  3. C.Delegating all queries
  4. D.Avoiding interaction with parents
18
A receptionist should answer calls with:
  1. A.β€œWhat do you want?”
  2. B.A casual β€œhello”
  3. C.Silence
  4. D.A polite greeting and school identification
19
Handling enquiries includes:
  1. A.Giving personal opinions
  2. B.Referring callers without information
  3. C.Ignoring difficult questions
  4. D.Providing accurate information and assistance
20
Appointment registers are used to:
  1. A.Record staff salaries
  2. B.Schedule meetings and track visits
  3. C.Track student attendance
  4. D.Note school holidays
21
A front office assistant should maintain confidentiality about:
  1. A.Cafeteria menu
  2. B.Public events
  3. C.Staff holidays
  4. D.Visitor appointments and school information
22
Which of the following is a key trait of an effective receptionist?
  1. A.Impatience
  2. B.Indifference
  3. C.Aggressiveness
  4. D.Courtesy and efficiency
23
When multiple visitors arrive simultaneously, the receptionist should:
  1. A.Attend the first and ignore the rest
  2. B.Manage systematically and prioritize
  3. C.Send all away
  4. D.Ask them to wait outside indefinitely
24
Which of the following tools is important for record maintenance?
  1. A.Telephone
  2. B.Blackboard
  3. C.Registers and computer software
  4. D.Sports equipment
25
Handling difficult visitors requires:
  1. A.Cutting the conversation short
  2. B.Ignoring their queries
  3. C.Blaming other staff
  4. D.Polite communication and patience
26
A receptionist should always:
  1. A.Ignore cleanliness
  2. B.Keep the front office organized and welcoming
  3. C.Avoid greeting visitors
  4. D.Delegate all duties
27
Telephone etiquette includes:
  1. A.Speaking clearly and politely
  2. B.Using slang language
  3. C.Ignoring caller queries
  4. D.Placing callers on indefinite hold
28
Visitor logs are primarily used to:
  1. A.Monitor student progress
  2. B.Schedule sports events
  3. C.Track entry and exit of visitors for security
  4. D.Maintain library books
29
When a parent calls to enquire about a student, the receptionist should:
  1. A.Give personal opinions
  2. B.Ignore the call
  3. C.Transfer without information
  4. D.Provide relevant information politely
30
The main purpose of front office management is to:
  1. A.Teach classes
  2. B.Maintain smooth communication and coordination
  3. C.Organize sports events
  4. D.Manage library
31
How should a receptionist handle an angry visitor?
  1. A.Argue with the visitor
  2. B.Remain calm and assist politely
  3. C.Ignore them
  4. D.Direct them to leave
32
Which record helps in tracking school appointments?
  1. A.Student attendance register
  2. B.Library register
  3. C.Fee register
  4. D.Appointment register
33
Good coordination between staff and management ensures:
  1. A.Student promotion
  2. B.Sports management
  3. C.Smooth school functioning
  4. D.Budget approval
34
A receptionist should greet visitors:
  1. A.Politely with a smile
  2. B.Abruptly
  3. C.Only during the morning
  4. D.Only if they are parents
35
Handling multiple tasks efficiently is a skill of:
  1. A.Students
  2. B.Receptionist/front office assistant
  3. C.Teachers only
  4. D.Management
36
A receptionist must maintain coordination with:
  1. A.Only students
  2. B.Staff, parents, and management
  3. C.Only teachers
  4. D.Cafeteria staff
37
Which of the following is an essential front office responsibility?
  1. A.Conducting school inspections
  2. B.Managing visitor enquiries and appointments
  3. C.Supervising teaching staff
  4. D.Preparing lesson plans
38
Records of visitor appointments help in:
  1. A.Library management
  2. B.Conducting exams
  3. C.Avoiding overbooking and ensuring proper scheduling
  4. D.Staff appraisal
39
A receptionist should communicate with visitors:
  1. A.Politely and professionally
  2. B.Casually
  3. C.Indifferently
  4. D.Aggressively
40
Proper record maintenance ensures:
  1. A.Student promotions
  2. B.Financial profits
  3. C.Sports management
  4. D.Security and accountability