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Latest HP SET Tourism Administration and Management Exam Question (Objective Questions), MCQ in English

Subjects : Tourism Administration and Management

Question Bank HP SET Tourism Administration and Management Exam Paper 2 - English
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Tourism Administration and Management

Question 1Single Answer
In testing hypothesis, Type I error is committed when we :
  1. A
    Reject H0 when it is true
  2. B
    Reject H0 when it is false
  3. C
    Accept H0 when it is false
  4. D
    Accept H0 when it is true
Question 2Single Answer
Which one of the following is NOT a U.S. based rental car company ?
  1. A
    Budget
  2. B
    Alamo
  3. C
    National
  4. D
    A2Z
Question 3Single Answer
The most successful design of the aircraft, that was yielding profits by company passengers between the 1920s and 1930s, is :
  1. A
    Douglas DC-3
  2. B
    A6 MZero 3
  3. C
    F - 15
  4. D
    J – 22 Orao
Question 4Single Answer
Which is the oldest air carrier in Europe founded in 1919 to transport two English passengers from London to Schiphol in 1970 ?
  1. A
    Lufthansa
  2. B
    KLM
  3. C
    Air France
  4. D
    British Airways
Question 5Single Answer
In 1842, a P&O passenger ship undertook its inaugural trip stimulated by the company’s contract to carry mail from Southampton to Calcutta. Select the correct name of the passenger ship :
  1. A
    Royal
  2. B
    Hindustan
  3. C
    Carnival
  4. D
    Oriental
Question 6Single Answer
Which one of the following statements is correct ?
  1. A
    To apply the sign test each pair of scores should be independent of all other pairs
  2. B
    The Kruskal-Wallis H-test is score dependent statistic
  3. C
    Z-score criteria is applicable to skewed deviation
  4. D
    p-value equal to 0.01 implies that the power of the test used is 99%
Question 7Single Answer
In a Chinese hospital, all the coronavirus suspected patients are arranged chronologically according to their heights (from lower to higher), and then every 4th patient is taken for tests. This type of sampling is called :
  1. A
    Simple random sampling
  2. B
    Stratified random sampling
  3. C
    Systematic random sampling
  4. D
    Cluster random sampling
Question 8Single Answer
A train travels first 400 km at an average speed of 40 km per hour and further travels the same distance at an average speed of 50 km per hour. The average speed over the whole distance is :
  1. A
    45 kms per hour
  2. B
    44.44 kms per hour
  3. C
    43 kms per hour
  4. D
    42.42 kms per hour
Question 9Single Answer
Application of the ‘t’ test is subject to the following assumptions, except :
  1. A
    Sampling distribution of  is normally distributed
  2. B
    Each score of the dependent variable occurs at random
  3. C
    Samples are taken from the population having an identical variance
  4. D
    Measurements are in terms of the ordinal scale
Question 10Single Answer
Which of the following is NOT a source of manager’s power ?
  1. A
    Reward
  2. B
    Coercive
  3. C
    Efferent
  4. D
    Legal
Question 11Single Answer
Which of the following is correct ?
  1. A
    Revenue Centres → Expense Centres → Profit Centres → Investment Centres
  2. B
    Revenue Centres → Investment Centres → Expense Centres → Profit Centres
  3. C
    Investment Centres → Revenue Centres → Expense Centres → Profit Centres
  4. D
    Profit Centres → Investment Centres → Revenue Centres → Expense Centres
Question 12Single Answer
Which one of the following statements is true about zero-based budgeting ?
  1. A
    Relies on data of previous budgets
  2. B
    Proceeds from resources to targets
  3. C
    Proceeds from targets to resources
  4. D
    Not a priority based budgeting
Question 13Single Answer
Trait theories of leadership focus on :
  1. A
    Personal values
  2. B
    Personal qualities and characteristics
  3. C
    Social Norms
  4. D
    Hygiene factors
Question 14Single Answer
As proposed by Burn, PC (1996), the two poles of the tourism planning continuum are represented by :
  1. A
    Tourism First and Development First
  2. B
    Planning First and Environment First
  3. C
    Development First and Environment First
  4. D
    Community First and Tourism First
Question 15Single Answer
Which one of the following is NOT an influencing factor for service encounters ?
  1. A
    Ambience
  2. B
    Service delivery rules
  3. C
    Expectations management
  4. D
    Length of encounter
Question 16Single Answer
The “Caring for the Earth: A Strategy for Sustainability” by IUGN, 1991 lists nine principles, for sustainable development which includes one of following :
  1. A
    Enable visit to ensure better relationship between host and guest
  2. B
    Enable communities to care for their own environments
  3. C
    Empower community participation in tourism business enterprise
  4. D
    Empower self-help groups to promote the development-friendly tourism
Question 17Single Answer
The concept of ‘Corporate Social Responsibility’ was first coined in the book called :
  1. A
    The Wealth of Nations
  2. B
    The Gospel of Wealth
  3. C
    In Search of Excellence
  4. D
    Business and Society
Question 18Single Answer
In Sustainable Tourism-Elimination of Poverty Framework is directly linked to :
  1. A
    Business Council on Sustainable Development and the United Nations Framework on Climate Change
  2. B
    United Nations Environmental Programme and Business Action and Sustainable Development
  3. C
    United Nations Millenium Development Goals and United Nations World Tourism Organizations Global Code of Ethics
  4. D
    United Nations Environmental, Scientific and Cultural Organization and Tourism Investigation and Monitoring Team
Question 19Single Answer
A tourism organization has to monitor key macro environmental and micro environment  forces that affect its ability to earn profits. Which one of the following is NOT a micro environment force ?
  1. A
    Customers
  2. B
    Competitors
  3. C
    Technological
  4. D
    Distribution
Question 20Single Answer
Which one of the following is a determinant of service encounters ?
  1. A
    Zone-of-tolerance
  2. B
    Customers knowledge
  3. C
    Service resources
  4. D
    Service design
Question 21Single Answer
Facilitating products are the services or goods that must be present for guest to use as the :
  1. A
    Core product 
  2. B
    Supporting product
  3. C
    Augmented product
  4. D
    Competitor’s product
Question 22Single Answer
Which one of the following is NOT the technique that assists in managing short  term demand in the hospitality and travel industry ?
  1. A
    Involve the customer in the service delivery
  2. B
    Cross-train employees
  3. C
    Use part-time employees
  4. D
    Maintain the service-delivery system
Question 23Single Answer
Customer value is the difference between the benefits that the customer gains from owning and/or using the product and the costs of obtaining the product. Costs can be both monetary and non-monetary. One of the biggest non-monetary for hospitality customers is :
  1. A
    Cost of acquisition of customer
  2. B
    Travel cost
  3. C
    Fixed cost
  4. D
    Cost of time
Question 24Single Answer
Which one of the following represents a differentiating factor in service positioning whereby the designed services cannot be easily copied by the competitors ?
  1. A
    Distinctiveness
  2. B
    Superiority
  3. C
    Affordability
  4. D
    Profitability
Question 25Single Answer
As per Foreign Exchange Management (Current Account Transactions) Rules, 2000 an Indian individual is permitted to spend a maximum of :
  1. A
    USD 20,000 or it’s equivalent in one financial year, for one or more private visits to any country
  2. B
    USD 10,000 or it’s equivalent in one financial year, for one or more private visits to any country (except Nepal and Bhutan)
  3. C
    USD 5,000 or it’s equivalent in one financial year, for one or more private visits to any country (except Nepal, Bhutan and Pakistan)
  4. D
    USD 30,000 or it’s equivalent in one financial year, for one or more private visits to any country (except Nepal)
Question 26Single Answer
Sabre, the GDS has now moved from being simply and airline’s computer reservation system to offer ‘e’ services like airlines, hotels, tour operation and hire cars through its online travel agency known as :
  1. A
    One Travel.com
  2. B
    Travelocity
  3. C
    Kayak
  4. D
    Mobissino
Question 27Single Answer
Which one of the following types of tours to Corsica in 1950 was first operated by Vladimir Raitz, a Russian émigré :
  1. A
    All-inclusive Cruise Tour
  2. B
    All-customized Group Tour
  3. C
    All-inclusive Tour Charter
  4. D
    All Group Inclusive Tour
Question 28Single Answer
Which one of the following is a travel search engine or meta-search engine ?
  1. A
    Sidestep
  2. B
    Tiscover
  3. C
    Holiday Check
  4. D
    Wotif.com
Question 29Single Answer
Which one of the following online travel companies was launched in October, 1998 by Brent Haberman and Martha Lane Fox ?
  1. A
    lastminute.com
  2. B
    Trave locity
  3. C
    Cultuzz
  4. D
    A2Z
Question 30Single Answer
Till January 2020, the Indian origin, M.D. and CEO of IHCL South Asia’s largest hospitality focused company was :
  1. A
    Mr. Ratan Tata
  2. B
    Mr. Puneet Chhatwal
  3. C
    Ms. Deepika Rao
  4. D
    Mr. Vaibhav Aggarwal
Question 31Single Answer
Which relationship process integrates service value chain with service profit chain ?
  1. A
    Customer recovery
  2. B
    Customer loyalty
  3. C
    Customer defection
  4. D
    Customer expectation
Question 32Single Answer
In order to showcase and project the Buddhist Heritage in India. In Aug 2018, the Ministry of Tourism, Government of India organized the International Buddhist Conclave (IBC) on the theme :
  1. A
    Buddha Path   –      The Living Heritage
  2. B
    Buddha     –    The way of Life
  3. C
    Buddha Gyan    –    In Context of Modern India
  4. D
    India   –     The land of Buddha
Question 33Single Answer
Government of India has exempted which one of the following when arriving with an e-visa, from the requirement of biometric enrolment ?
  1. A
    Air Tourists
  2. B
    Rail Tourists
  3. C
    Cruise Tourists
  4. D
    Luxury Bus Tourists
Question 34Single Answer
The revised ‘Indian Adventure Tourism Guidelines’ on Adventure Tourism launched on 31st May, 2018 cover the norms on Adventure Tourism pertaining to :
  1. A
    Safety and Quality
  2. B
    Safety and Security
  3. C
    Financial Support
  4. D
    Arrangement of Adventure Tourism activities overseas for Tourism Promotion
Question 35Single Answer
Which one of the following is known as India’s First World Heritage city ?
  1. A
    Jaipur
  2. B
    Ahmedabad
  3. C
    Hampi
  4. D
    Mandu
Question 36Single Answer
Surviving gigantic gate and other remains of Sarai Nar Mahal containing 124 chambers, was constructed by Emperor Jahangir’s wife Nur Jahan. It was situated on the highway between :
  1. A
    Agra and Ajmer
  2. B
    Kashmir and Agra
  3. C
    Agra and Surat
  4. D
    Delhi and Burhanpur
Question 37Single Answer
“We must welcome visitors from abroad for economic reasons, for tourism brings foreign exchange, but even more so because this leads to a greater understanding of mutual appreciation. There is nothing that the world needs today more than mutual understanding”. Who said this ?
  1. A
    Bhimrao Ambedkar
  2. B
    Mahatma Gandhi
  3. C
    Jawaharlal Nehru
  4. D
    Rabindra Nath Tagore
Question 38Single Answer
In the Union Budget of 2020 how many crores of rupees have been allocated for the Ministry of Tourism ?
  1. A
    2,400
  2. B
    3,400
  3. C
    3,500
  4. D
    2,500
Question 39Single Answer
In which category of tourism should Chinese travelor-tourist Hieun Tsing be placed ?
  1. A
    Theology and culture
  2. B
    Commercial
  3. C
    Excursionist
  4. D
    Leisure
Question 40Single Answer
Which of the following tourist sites are located in Kargil ?
(a) Zanskar Valley                         
(b) Valley of Flowers, National Park
(c) Mulbekh Monastery                 
(d) Rumtek Monastery
Choose the correct answer from the options given below :
  1. A
    (a) and (c) only
  2. B
    (a) and (d) only
  3. C
    (b), (c) and (d) only
  4. D
    (b) and (d) only
Question 41Single Answer
All of the following are true about Non-parametric tests, except :
(a) Non-parametric tests are otherwise known as distribution-free tests
(b) In non-parametric tests, the dependent variable has a normal distribution
(c) When f0 and fe completely coincide, the value of x2 is + 1.0
(d) The calculated value of x2 is always positive
(e) Each pair of scores should be independent of all other pairs for applying the sign test
Choose the most appropriate answer from the options given below :
  1. A
    (a) and (b) only
  2. B
    (a) and (d) only
  3. C
    (b) and (c) only
  4. D
    (d) and (e) only
Question 42Single Answer
Which of the following statements regarding the normal curve are true ?
(a) Both limbs of the curve touch the baseline
(b) The curve is bilaterally symmetrical
(c) There is skew to the right
(d) There is skew to the left
(e) Mean, Median and Mode coincide
Choose the correct answer from the options given below :
  1. A
    (a) and (b) only
  2. B
    (b) and (e) only
  3. C
    (c) and (d) only
  4. D
    (d) and (e) only
Question 43Single Answer
Which of the following statements are correct ?
(a) Variation of the sample mean from population mean is the standard error of the difference between the means
(b) Standard deviation of means measures sampling errors
(c) In a positively skewed deviation, Mode < Median < Mean
(d) Increase in sample size decreases the power of a test
(e) Cronbach Alpha is a measure of reliability test
Choose the correct answer from the options given below :
  1. A
    (a), (b) and (c) only
  2. B
    (b), (c) and (d) only
  3. C
    (a), (b) and (d) only
  4. D
    (b), (c) and (e) only
Question 44Single Answer
Which of the following roles are the managerial roles as suggested by Mintzberg ?
(a) Informational                             
(b) Social
(c) Interpersonal                             
(d) Behavioural
(e) Decisional
Choose the correct answer from the options given below :
  1. A
    (b), (d) and (a) only
  2. B
    (a), (c) and (e) only
  3. C
    (c), (d) and (e) only
  4. D
    (a), (c) and (d) only
Question 45Single Answer
Which of the following brands are associated with ‘Lemon Tree’ Hotels, India’s largest chain in the mid-priced hotel sector ?
(a) Aurika                                        
(b) Royal
(c) Red Fox                                    
(d) Fab Hotels
(e) Keys
Choose the correct answer from the options given below :
  1. A
    (c), (d) and (b) only
  2. B
    (a), (c) and (e) only
  3. C
    (b), (c) and (e) only
  4. D
    (a) and (c) only
Question 46Single Answer
Which of the following are exogenous determinants of tourism demand ?
(a) Recession                                 
(b) Levels of development
(c) Degree of urbanization            
(d) Physical capacity
(e) Physical distance
Choose the correct answer from the options given below :
  1. A
    (b), (c) and (d) only
  2. B
    (a), (c) and (d) only
  3. C
    (a), (b) and (c) only
  4. D
    (c), (d) and (e) only
Question 47Single Answer
Which of the following factors affect price sensitivity ?
(a) Unique value effect                 
(b) Customer perception effect
(c) Substitute awareness effect   
(d) Competitor awareness effect
(e) Business expenditure effect
Choose the correct answer from the options given below :
  1. A
    (a), (b) and (c) only
  2. B
    (b), (c) and (d) only
  3. C
    (a), (c) and (e) only
  4. D
    (b), (d) and (e) only
Question 48Single Answer
Thomas Cook has had a number of membership changes including mergers and acquisitions. Which of the following are correct about Thomas cook’s Membership changes ?
(a) Thomas Cook became a subsidiary of UK’s Midland Bank Group
(b) Thomas Cook was sold to four different German owners
(c) Thomas Cook was merged with the UK based My Travel with the privilege of being listed on London Stock Exchange
(d) Thomas Cook was merged with Carlson Leisure group’s UK travel Interests
(e) Thomas Cook has merged with Travel World Vacations
Choose the most appropriate answer from the options given below :
  1. A
    (a), (b), (c) and (e) only
  2. B
    (a), (b), (c) and (d) only
  3. C
    (a), (c), (d) and (e) only
  4. D
    (e), (d), (a) and (c) only
Question 49Single Answer
Ministry of Tourism, Government of India under Swadesh Darshan Scheme, till March, 2019 has identified fifteen thematic circuits .
These include :
(a) North-East India circuit            
(b) Dravidian circuit
(c) Buddhist circuit                         
(d) South West  circuit
(e) Ramyana circuit
Choose the correct answer from the options given below :
  1. A
    (a), (c) and (e) only
  2. B
    (a), (b) and (d) only
  3. C
    (b), (d) and (e) only
  4. D
    (a), (c) and (d) only
Question 50Single Answer
Which of the following is the classification of Hotels by the Ministry of Tourism, Government of India ?
(a) Four Star with or without Alcohol     
(b) Five Star with or without Alcohol
(c) Five Star Deluxe without Alcohol     
(d) Heritage (Grand)
(e) Legacy Vintage (Basic)
Choose the correct answer from the options given below :
  1. A
    (a), (b), (c) and (e) only
  2. B
    (a), (b), (c) and (d) only
  3. C
    (b), (c), (d) and (e) only
  4. D
    (a), (b), (d) and (e) only
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