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Latest JSSC Special Teacher JIGTSEATCCE Graduate Level Commerce Exam Question (Objective Questions), MCQ in English

Subjects : Business Studies

Question Bank JSSC Special Teacher (JIGTSEATCCE) Graduate Level (Commerce) Paper 4 Mains (Business Studies) Exam - English
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Business Studies

Question 1Single Answer
An efficient control system helps to
  1. A
    Accomplish organisational objectives
  2. B
    Boost employee morale
  3. C
    Judge accuracy of standards
  4. D
    All of the above
Question 2Single Answer
Controlling function of an organisation is
  1. A
    Forward-looking
  2. B
    Backward-looking
  3. C
    Forward as well as backward-looking
  4. D
    None of the above
Question 3Single Answer
Management audit is a technique to keep a check on the performance of
  1. A
    Company
  2. B
    Management of the company
  3. C
    Shareholders
  4. D
    Customers
Question 4Single Answer
Budgetary control requires the preparation of
  1. A
    Training schedule
  2. B
    Budgets
  3. C
    Network diagram
  4. D
    Responsibility centres
Question 5Single Answer
Which of the following is not applicable to responsibility accounting ?
  1. A
    Investment centre
  2. B
    Accounting centre
  3. C
    Profit centre
  4. D
    Cost centre
Question 6Single Answer
“Managerial control implies the measurement of accomplishment against the standard and the correction of deviations to assure attainment of objectives according to plans.” This definition has been given by
  1. A
    Koontz and O’ Donnell
  2. B
    Peter Drucker
  3. C
    Henri Fayol
  4. D
    Chester Barnard
Question 7Single Answer
Which of the following describes the nature of controlling ?
  1. A
    Goal-oriented process
  2. B
    Pervasive function
  3. C
    Continuous process
  4. D
    All of these
Question 8Single Answer
Controlling provides direction to all activities and each department and employee is governed by predetermined standards, which helps in establishing ......... among them.
  1. A
    Organising     
  2. B
    Directing
  3. C
    Planning           
  4. D
    Co-ordination
Question 9Single Answer
Which of the following factor(s) is/are beyond the control of an organisation ?
  1. A
    Change in government policies
  2. B
    Change in technology
  3. C
    Competition level
  4. D
    All of the above
Question 10Single Answer
Controlling is a pervasive function because it is performed
  1. A
    In all organisations whether profit making or non profit making
  2. B
    At all levels of management to ensure that the work at every stage is performed as planned
  3. C
    Goal oriented process
  4. D
    Both (a) and (b)
Question 11Single Answer
Which of the following is not an importance of controlling ?
  1. A
    Judging accuracy of standards
  2. B
    Effective use of resources
  3. C
    Ensures order and discipline
  4. D
    Exploitation of resources
Question 12Single Answer
Sales volume, sales expenses, advertising expenses are the part of . . . . . . . . . . . . standards.
  1. A
    Production
  2. B
    Marketing
  3. C
    HR
  4. D
    None of these
Question 13Single Answer
In controlling process, the next stage after setting performance standards is
  1. A
    Measurement of actual performance
  2. B
    Comparing actual performance with standards
  3. C
    Analysing deviations
  4. D
    Taking corrective action
Question 14Single Answer
Under controlling of HR area, corrective action must be taken for
  1. A
    High labour turnover rate
  2. B
    Low labour turnover rate
  3. C
    Zero labour turnover rate
  4. D
    Low labour absenteeism
Question 15Single Answer
Is the final step of controlling process, the managers takes corrective measures to bring back everything on track. Sometimes even after best efforts, if deviations cannot be corrected then what should be done ?
  1. A
    Revise the standards
  2. B
    Fire the managers
  3. C
    Shut the company     
  4. D
    None of these
Question 16Single Answer
'Taking corrective action’ is ........ step in process of controlling.
  1. A
    First
  2. B
    Second
  3. C
    Third                
  4. D
    Last
Question 17Single Answer
Planning is guided by past experience and corrective actions taken in the controlling process.Thus, it is regarded as
  1. A
    Backward-looking function
  2. B
    Forward-looking function
  3. C
    Pervasive function
  4. D
    None of the above
Question 18Single Answer
In controlling process, while setting performance standards, standards can be set
  1. A
    In quantitative terms only
  2. B
    In qualitative terms only
  3. C
    Both (a) and (b)
  4. D
    In subjective terms
Question 19Single Answer
Which standard(s) is/are used in production ?
  1. A
    Quality Standards
  2. B
    Quantity Standards
  3. C
    Cost Standards
  4. D
    All of these
Question 20Single Answer
Which of the following is the technique of measurement of performance ?
  1. A
    Personal observation
  2. B
    Sample checking
  3. C
    Performance reports
  4. D
    All of the above
Question 21Single Answer
................ Is often referred to as control by exception.
  1. A
    Deviation
  2. B
    Management  by exception
  3. C
    Feedback
  4. D
    Critical point
Question 22Single Answer
Which of the following is an advantage of critical point control and management by exception ?
  1. A
    Saves time
  2. B
    Better utilisation of managerial talent
  3. C
    Facilitates delegation of authority
  4. D
    All of the above
Question 23Single Answer
Radihika Ltd is engaged in manufacturing machine components. The target production is 350 units per day. The company had been successfully attaining this target until four months ago. Over the last four months, it has been observed that daily production varies between 250-270 units.Identify the management function to rectify the above situation.
  1. A
    Coordination     
  2. B
    Controjljng
  3. C
    Directing               
  4. D
    Planning
Question 24Single Answer
The manager of 180 Ltd calculated total sales and revenue earned by each sales executive to conduct appraisals at the end of the year. Which step of controlling is highlighted here ?
  1. A
    Setting performance standards
  2. B
    Measurement of actual performance
  3. C
    Comparing actual performance with standards
  4. D
    Analysing deviations
Question 25Single Answer
Mr. Nirbhay Kapur, the CEO of Patna Ltd.
analysed the variances to find out the causes of variances. Identify the step of controlling process being performed
  1. A
    Measurement of actual performance
  2. B
    Comparing actual performance with standards
  3. C
    Analysing deviations
  4. D
    Taking corrective action
Question 26Single Answer
With which concept is the saying “If you try to control everything you may end up controlling nothing” associated ?
  1. A
    Critical point control
  2. B
    Management by exception
  3. C
    Control by exception
  4. D
    Both (b) and (c)
Question 27Single Answer
Himesh is a senior manager in a software consultancy firm. He regularly prepares performance reports of his subordinates as part of appraisal. The step of controlling process highlighted here is ......... .
  1. A
    Measuring performance
  2. B
    Compare performance against standard
  3. C
    Analysing deviation
  4. D
    Taking corrective action
Question 28Single Answer
Bajaj, the operation manager set a limit of 5% deviation in production and decided to take corrective action only if deviations occurred beyond 5%. Name the concept applicable here.
  1. A
    Coordination
  2. B
    Management principles
  3. C
    Management by exception
  4. D
    Critical point control
Question 29Single Answer
An efficient control system helps to
  1. A
    Judge accuracy of standards
  2. B
    Boost employee morale
  3. C
    Both (a) and (b)
  4. D
    None of the above
Question 30Single Answer
To avail the benefit of Consumer Protection Act, the consumer.
  1. A
    Must insist on cash memo
  2. B
    No necessity for cash memo
  3. C
    Need a certificate of consumer
  4. D
    None of the above
Question 31Single Answer
Which of the following is an association of trade and is engaged in the protection of consumers’ interests ?
  1. A
    SBI
  2. B
    RBI
  3. C
    CII
  4. D
    ICICI
Question 32Single Answer
Which of the following is a reason why a businessman should lay emphasise on the protection of consumers and their interests ?
  1. A
    For long-term profit maximisation
  2. B
    For fulfilling social responsibility
  3. C
    To avoid government intervention
  4. D
    All of the above
Question 33Single Answer
As per ............., the consumer should have the right to make wise choice by comparing different products available at competitive prices.
  1. A
    Right to safety
  2. B
    Right to be assured
  3. C
    Right to be informed
  4. D
    Right to be heard
Question 34Single Answer
 ............. Means right to know the MRP, expiry date, weightage and quantity of the product.
  1. A
    Right to be heard
  2. B
    Right to be informed
  3. C
    Right to consumer education
  4. D
    Right to be assured
Question 35Single Answer
Saumya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for ?
  1. A
    Invoice            
  2. B
    Cash memo
  3. C
    Warranty card
  4. D
    None of these
Question 36Single Answer
Sellers often adopt unfair trade practices to increase the sales of their products. Give few examples of such practices adopted by seller.
  1. A
    Misleading advertisements
  2. B
    Fake price stickers on products
  3. C
    Supply of cheap quality product
  4. D
    All of the above
Question 37Single Answer
Which consumer right gives the freedom to business arms to set up their own consumer grievance cell ?
  1. A
    Right to consumer education
  2. B
    Right to choose
  3. C
    Right to be heard
  4. D
    Right to be informed
Question 38Single Answer
To publish a magazine under the title 'Upbhokta Jagran’ is an example of which right of consumer ?
  1. A
    Right to be informed
  2. B
    Right to safety
  3. C
    Right to be heard
  4. D
    Right to consumer education
Question 39Single Answer
Raman bought a room heater of a reputed brand of Rs 1,500, but it caused an electric shock while it was being used. Raman wants to exercise his 'right’. Identify the 'right’ under which he can be protected ?
  1. A
    Right to seek redressal
  2. B
    Right to be assured
  3. C
    Right to be informed
  4. D
    Right to consumer education
Question 40Single Answer
A consumer should follow which responsibility while purchasing, using and consuming goods and services ?
  1. A
    He must ensure that he gets a fair deal
  2. B
    He should be aware about the various goods and services available in the market
  3. C
    He should always ask for a cash memo
  4. D
    All of the above
Question 41Single Answer
State commission entertains complaints of goods or services whose value exceeds ......... but less than.
  1. A
    Rs 40 lakh ,Rs 50 lakh
  2. B
    Rs 1 crore, Rs 10 crore
  3. C
    Rs 10 crore, Rs 100 crore
  4. D
    None of the above
Question 42Single Answer
Which of the following major activities is/are performed by the Bureau of Indian Standards ?
  1. A
    Formulation of quality standards for goods
  2. B
    Certification of goods through the BIS certification scheme
  3. C
    Handling complaints about quality of goods carrying ISI mark
  4. D
    All of the above
Question 43Single Answer
For the following two statements, choose the correct option.
Statement I Anshika wants to buy a packet of juice. As an aware customer, she can be sure about the quality of juice she plans to buy by looking for FPO marks on the packet of juice.
Statement II Consumer Protection Act provides required information related to the rights and remedies available to consumers.
Alternatives
  1. A
    Statement I is correct and Statement II is wrong
  2. B
    Statement II is correct and Statement I is wrong
  3. C
    Both the statements are correct
  4. D
    None of these
Question 44Single Answer
Coka Crackers Ltd., a fire cracker manufacturing company, launched some new products on the eve of Diwali which attracted many customers.
To meet the increased demand, the company employed children from near by villages and in the urgency of work, they ignored to specify safety warnings on packets of crackers. Identify which consumer right is being ignored.
  1. A
    Right to be assured
  2. B
    Right to be heard
  3. C
    Right to be informed
  4. D
    Right to seek redressal
Question 45Single Answer
Sumit filed a case against Domestic Cooling Ltd. in the District Commission but he was not satisfied with the order of the 'District Commission’. Where he can appeal further against the decision of 'District Commission’ ?
  1. A
    State Commission
  2. B
    National Commission
  3. C
    Consumer Committee
  4. D
    None of the above
Question 46Single Answer
Raghu purchased a truck worth Rs 35 lakhs. The truck had some inbuilt problems and after some days stopped starting. Since it was in the guarantee period, it was shown to the company. The people in the company refused to attend his complaints.
It was heart breaking for him so he decided to file a complaint in the State Commission. The State Commission on hearing the pleas from both the parties gave decision in favour of the truck company. It was shockingly bad news for Raghu.
At what level of authority, should Raghu file a complaint now ?
  1. A
    Supreme Court
  2. B
    State Commission
  3. C
    District Commission
  4. D
    National Commission
Question 47Single Answer
Which of the following is the relief available to a consumer under the Consumer Protection Act, 2019 ?
  1. A
    To remove the defect in goods or deficiency in services
  2. B
    To replace the defective good with a new one, free from any defect
  3. C
    To refund the price paid for the product or the charges paid for the service
  4. D
    All of the above
Question 48Single Answer
A complaint can be filed against a seller, manufacturer or a dealer of goods whose goods are ............ in any manner.
  1. A
    Perfect
  2. B
    Flawless
  3. C
    Defective
  4. D
    None of these
Question 49Single Answer
Who among the following can be President of the National Consumer Dispute Redressal  Commission ?
  1. A
    Judge of a High Court
  2. B
    Judge of a Supreme Court
  3. C
    Lawyer of a High Court
  4. D
    Lawyer of a Supreme Court
Question 50Single Answer
Mr. Surya has purchased a product and found it defective. The seller denied taking it back. Mr. Surya can file complaint under the Consumer Protection Act, 2019.Within how much time, complaint can be filed from the date on which the cause of action has arisen ?
  1. A
    Within three months
  2. B
    Within six months
  3. C
    Within a year
  4. D
    Within two years
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